Return Policy

At Helio Ceylon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure a smooth experience.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• Items must be returned within 7 days of receiving the order.
• The product must be unused, unworn, and in its original packaging.
• Tags, labels, and original receipts must be included.
• Items must not be damaged, washed, or altered in any way.

2. Non-Returnable Items

Certain items are not eligible for returns due to hygiene and safety reasons:

• Accessories (earrings, hair accessories, etc.)
• Undergarments and swimwear
• Sale or clearance items (marked as final sale)
• Gift cards and personalized items

3. How to Initiate a Return

If you would like to return an item, please follow these steps:

1. Contact our support team at support@heliocelyon.com or call +94 77X XXX XXX.
2. Provide your order number, reason for return, and images (if applicable).
3. Once your return is approved, we will provide the return address.
4. Pack the item securely and send it via a trackable courier service.

4. Refund & Exchange Policy

Depending on your preference, we offer the following options:

• Refunds: Once we receive and inspect your returned item, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method.
• Exchanges: If you prefer an exchange, we will process it based on product availability. If the desired item is out of stock, you may choose another product or request a refund.

5. Return Shipping Costs

Customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect. In such cases, we will cover the shipping cost.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund.

7. Contact Information

If you have any questions or concerns about our return policy, feel free to reach out:
Email: support@heliocelyon.com
Phone: +94 077 389 9488